What is the Concierge Academy?

Building a Business from scratch is NOT easy. Often times starting out we have all the ideas but forget about the plan to get there… With no plan, you’ll sit and spin your wheels day after day trying to “figure things out” all the while losing confidence in yourself. 
How do I know?? Because it’s exactly what happened to me. And to be honest I almost closed my doors… (more than once). 
We don’t lose business to competitors, we tend to lose business to overwhelm and lack of confidence.
Today I get to live in the results of what I decided in the past to focus on. But if I had not had someone to hold me accountable to my own dreams and desires and mirror confidence to me when I had none… I wouldn’t be where I am now. 
Are you looking to grow and expand your current client base?
Do you hope for a bigger future but seem to be getting stuck along the way?
Do you wish you had an easy to follow marketing plan that got you results?
My goal is to support YOU through that process so you can create a business and life by your own design. Each person is blessed with their own unique gifts in the world and people need you, but without clear direction, the right connections, the right pricing and consistent marketing they can’t find you … 
And that’s EXACTLY why this program was created… by a Concierge for those building a Concierge business. 
It’s my job to remind you to raise the bar… Stop living where you’re “comfortable” because “growth” never happens in our comfort zone…
If you’re ready… allow me to energize you with out of the box creativity…
The Concierge Industry is the Catalyst for Happier Living and that starts with you!!

In the Concierge Academy, you'll discover:

* How to stand out and be FOUND in the market place
* Easy creative and affordable ways to market your services (It’s never what you think it is)
* Who to network with and why 
* How to utilize social media without wasting your time
* How to price and package your services
* How to create an effective website
* How to stay focused and consistent with your marketing
When you enroll in the Concierge Academy 6 Month program, you receive a high-value curriculum
made up of 12 separate classes. 
Each module is 60-90 minutes long and complete with audio and power point downloads.
You’ll also receive lots of worksheets and accompanied workbooks to help you strategize and utilize what you learn in the “real world”.  Your classes are delivered bi-weekly online and you’ll be notified when each new class is ready for you! 
In addition to the marketing principles and curriculum, you will have access to one Group Q+A call each month for 6 months. In these calls you’ll ask next steps or clarifying questions on the content you’re receiving. 
But what I have found helps propel you forward even faster, is our 1:1 coaching calls. You will have 
access to 1 “personal” coaching call every month for 6 months during our time together. These calls are recorded so you have access to them over and over again and will keep you accountable to your own goals. Together, we will have you implementing things much faster than you would on your own. 
If that’s not enough… You’ll even have access to a Library of Q+A Calls from prior courses… You’ll get to listen in on real questions and real implementable strategies that you can use in your own business!
"Kelly, you amaze me!  Before I worked with you, I had no clue about the importance of systems or how you even set them up. Your coaching has literally transformed my business. I always felt chaotic, rushed and like I had to do everything in my business. With your guidance, I realized that I could hire an assistant and two interns because I had created systems that they could follow to replace me for certain tasks.  I feel so much more at peace and I have been able to begin the important step of scaling my business because of your concrete, realistic and practical coaching.  Thank you so much!"
~ Lori F., Rethink Home Interiors

Don’t Take My Word For It

"Kelly: I want you to know working with you has been phenomenal for me and my business. The value I receive from the content you provide and what you share is incredibly crucial to the growth of my business this past year. I actually restructured my business as a result of what I’ve learned as a student of the Concierge Academy and it has changed MY LIFE! Lady, you Rock!!! I am humbled and grateful for your generous heart and spirit. My journey with you has been one with many “A-ha” moments, tears, and laughter. And I am forever grateful.” 

Rachel Revill

PerfecTiming Concierge

"Joining the Academy was the BEST business decision I’ve made. I knew I wanted to provide this specialized service to clients but I needed help with getting started and not being totally overwhelmed by the process. The extremely detailed information, clearly defined processes and coaching calls that I receive as a student of the Academy have proved invaluable to me as I started my new business journey. Kelly openly shares all of the “mistakes” that she has made along her journey in an effort to help her students avoid the same ones. It’s hard to put a value on that!” 

Stephanie Borden

One and Done Concierge

"The process of starting your own business can be very overwhelming. I am so thankful that I came upon Kellyann's Concierge Academy. Her years of experience in the business and knowing what works and doesn't are invaluable. The information she shares in the modules help you focus on the important details instead of going off in all different directions. There was no doubt that I would enroll in the 6 month coaching program. Each week I can't wait for the next module to arrive in my inbox! Thank you, Kelly, for being a fantastic mentor and sharing your knowledge with us!"

Karen Cusano

Now Errands and More, LLC

What Will You Learn?

  • Module 1:
    Setting Up a Solid Business Foundation

    Without a solid foundation, your business hopes and dreams are built on toothpicks and Band-Aids. It’s important to set up your business right, from the ground up. 

    In this module we discuss the necessary pieces to creating a solid foundation. 

    We discuss the variations of insurance policies, business structure and the key components of creating your own advisory board. 
  • Module 2:
    Fastest Path to Cash 

    In the growth phase of your business, one of the things you need most right away is bringing in new clients and cash into the business. This module breaks down the Top 4 marketing platforms that have been proven over and over to attract new clients. 
  • Module 3:
    Ideal Client Profile and Niche Services

    In this module we go deep into what makes up an ideal client, how to find them and why having niche services is easier to market than the “we do everything” model. By clearly identifying who your ideal clients are, you’ll know where to find them and how to best market to them. 
  • Module 4:
    Ninja Networking 1 

    Just because you’re showing up at a few networking events, doesn’t mean you’ll get clients. In this 90 minute module you’ll learn EXACTLY how to go from inconsistent, unsuccessful networking that zaps you to Networking like a Ninja and seeing real quantifiable results. I also teach exactly how to stay in touch and follow up consistently. 
  • Module 5:
    Setting Fees and Pricing 

    One of the biggest struggles in any Start up or growing service based business is creating the Right pricing and packages that your clients will say Yes to, but also increasing your own profitability. In this module I’ll teach you how to set up packages based on the Good/Better/Best principle. And by having a variety of packages it’s more likely that people will say YES. 
  • Module 6:
    Client Intake process

    Each new client provides valuable information for you. Where they came from, how to say thank you, and how to enrich their client experience. 

    In this module I’ll show you the exact information you should be collecting, tracking, and how to actual use this information to your advantage.
  • Module 7:
    Lifetime Value of a Customer
    Did you know that 80% of your revenues come from 20% of your clients? 
    By focusing on customer lifetime value, your business will have steady, sustainable long term growth which favors long-term revenue and profitability vs. short term
    In this module we’ll discuss the 4 pillars to increasing your Customer Lifetime value and how to use them immediately.
  • Module 8:
    Principles of a Successful Entrepreneur
    Becoming successful requires deliberate attention and focus in your business. In this module we’ll discuss the habits of successful entrepreneurs and how having a daily routine improves your overall performance. 

    We don’t get results from things we don’t implement. 
  • Module 9:
    Websites That Work 
    In this module I’ll teach you the specifics that every website should have that will get people to not only find you, but pick up the phone and call you. Just because you have a website doesn’t mean you’ll be found online.  
  • Module 10:
    Ninja Networking Part Deux

    Just when you thought you knew everything about networking… we take an even deeper dive! In part Deux we go deeper into building lifelong relationships and referral partnerships. 

    You’ll learn all the details necessary to get people to refer you… often! 
  • Module 11:
    Building Your Online Presence

    In this module we will discuss ways in which you can expand your visibility beyond that of local networking. Learn the top 5 online resources you should be taking advantage of and how to integrate social media into your marketing plan. 

    Learn how to attract clients through being highly visible on various social media platforms.
  • Module 12:
    Expanding Your Business: The Marketing Wheel

    There are 8 separate marketing strategies that are part of the Concierge Academy Marketing Wheel ™

    In this module we’ll discuss all 8 strategies and how to build one upon the other. Each of these strategies and marketing principles are based on “Nurture Marketing ™”.

Bonus Course!

Sign up now… and immediately gain access to:

Low Cost Marketing Strategies

This 90 minute course is chock-full of content that goes into a variety of marketing strategies that you can put to use right away!!